Responsible Gambling
Responsible Gaming at Pone Club Casino
At Pone Club Casino, we prioritize responsible gaming practices to ensure that our players enjoy a safe and enjoyable experience. We understand that gaming can be both fun and potentially problematic, so we provide various tools and resources to help you maintain control over your gaming habits.
Self-Exclusion Tool
If you feel that your gaming habits are becoming problematic or if you're concerned about a friend or family member's gaming behavior, our self-exclusion tool allows you to temporarily or permanently suspend your account. This feature can be set for 7 days to 6 months and requires identity verification.
Deposit Limits
You can set daily, weekly, or monthly deposit limits through your account dashboard. These limits can be adjusted after a 7-day waiting period. We also offer loss limits to help you manage your gaming expenses.
Time Out Feature
Our time out feature allows you to take a break from gaming by setting session timers with warnings before auto-logout. You can customize the intervals between notifications, ranging from 15 minutes to 1 hour, depending on your needs.
Reality Checks
To keep track of your gaming habits and potential problems, our reality checks provide pop-up notifications every 30 minutes, showing you the time played and money wagered. These notifications can be customized to suit your preferences.
Account Pause
If you need a break from gaming or are experiencing difficulties with your account, you can voluntarily suspend it for 24 hours to 30 days. Your account will automatically reactivate after this period.
Gambling Assessment Tool
Our self-diagnostic questionnaire helps identify potential problem gambling signs in yourself or others. It's available in multiple languages and is a valuable tool in promoting responsible gaming practices.
Links to Support Organizations
We're committed to supporting our players and providing access to resources that can help manage their gaming habits. Some of the organizations we partner with include:
- National Council on Problem Gambling (USA)
- GamCare (UK)
- GambleAware (UK)
- Philippine Mental Health Association
- Department of Health (Philippines)
- BetterHelp Online Therapy
We believe in providing a safe and supportive environment for our players, and these resources are just one way we're committed to responsible gaming.
Important Reminders
- We don't share self-exclusion data with other casinos.
- Our multi-site exclusion tool allows you to exclude yourself from multiple operators at once (excluding single-site exclusions in the UK).
- Self-exclusion is a confidential process and is not judged or stigmatized.
- We're available 24/7 through our live chat support, email, phone, WhatsApp, and Telegram channels.
If you have any questions or concerns about responsible gaming, please don't hesitate to reach out.